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Click and Collect

Click and Collect

To make our ordering easier and safer during the Covid-19 outbreak we’ve created a Click and Collect system for our Trade Customers.

How does it work?

  1. Use the search bar within the tool to find your products or select one of your Favourite Products from past purchases. The quantity of each product can then be adjusted in your basket before placing an order.
  2. Only travel to our branch after you have received an email confirming your order is ready for collection or if your branch manager has contacted you to tell you that the order is ready. Workload permitting for standard orders, we aim to respond within 10 minutes. At peak times or for larger orders, it may take slightly longer to collate your order.
  3. On arrival follow the 2m social distancing guidelines and the instructions given to you at the branch.
  4. At the collection point quote the last four digits of your order number and company name so our team can identify your order.
  5. Once your order is placed on the counter please wait to be called forward and for our colleague to step back before picking up your items.
  6. All orders are charged against your trade account in the usual way.

Click & Collect Demo

Frequently asked questions

How do I get a username and password?

Please register at https://click.jhplumb.com/register/.
If you already have a James Hargreaves Portal account you will still need to register to access Click and Collect. Please note that our Click and Collect service is for Trade Customers only.

How can I add my team members to the Click and Collect system?

Within the main menu there is an Employee Management option where you can add team members to the system.

How long do I have to wait before collecting?

We will email you when your order is ready. Please wait for this communication before setting off. Workload permitting for standard orders, we aim to respond within 10 minutes. At peak times or for larger orders, it may take slightly longer to collate your order.

How can I change my order?

Call you branch manager who will be happy to help?

If an item is out of stock what happens next?

Since our stock levels on the site are there as a guide. Your branch manager will call you to let you know which items on your order are out of stock and when they will be ready for collection.

How are the products priced?

Where pricing terms have been set up for the account a discounted price will be shown in Green. Product without terms will show the list price in Red. Orders containing products with list prices will be reviewed by your Branch before a sales order is completed.

Can I add my own Order Reference Number?

Yes there is a field for you to fill in as you check out your basket.

If all my items are in stock will the order be processed straight away?

Yes. After your branch manager has checked the order, your account’s main email address will receive an email saying the order is ready to be collected with a copy of the order attached.

How do I collect my order?

Orders can be collected at your chosen branch.
On arrival please follow the 2m social distancing guidelines and the instructions given to you at the branch.
At the collection point quote the last four digits of your order number and surname so our team can collect your order.
Once your order is placed on the counter please wait to be called forward and also for the colleague to step back before picking up your items.

How will I pay for my order?

Your credit account will be charged as normal. Card payments for orders cannot be made online. If you need to pay by card please call your branch manager.

Can you deliver my order?

With COVID-19 our delivery service is limited. All requests for deliveries must be made to the branch manager.

Will I be emailed details of my order?

An email will be sent to both the users email address and also the main customer account email address.

If only part of my order is in stock can I collect that part of the order or do I have to wait for all the order to be ready?

Yes your branch manager will call you to let you know which items are in stock ready to collect and which will need to go on a backorder. They will confirm timelines with you.

Can I return a product?

Yes, returns are accepted under our standard terms and conditions. Please call your branch manager to arrange.

Who will see my company’s pricing?

The main account holder can specify who can see the account’s pricing when they add a team member to the account.

How can I see my Order History?

Within the menu choose account where there is an option to view your order history. This shows all orders made via the Remote Ordering System as well as those made directly with your branch.

How do I change my Password?

There is a link under the login area. An email will be sent to you in order for you to reset your password.

Do I still need to use the James Hargreaves Portal?

All your account information remains on the Portal.

If I need help who should I call?

Please call your branch.

James Hargreaves Group

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Copyright © James Hargreaves (Plumbers Merchants) Ltd. 2009 - 2020. All rights reserved.
James Hargreaves Plumbing Depot is part of the James Hargreaves group of companies.
Registered in England No. 188491
James Hargreaves Burnley, Todmorden Road, Burnley, Lancashire, BB11 3JT
Tel +44 (0) 1282 722000 | Fax +44 (0) 1282 830022